Omnichannel communication for CRM

Build Stronger Customer Relationships—All Conversations in One CRM

Keep every customer touchpoint—whether a phone call, email, WhatsApp message, or SMS—tied directly to the relevant lead or account. Origami’s Omnichannel Communication provides a unified view of interactions so sales reps never have to guess who said what, when. Plus, automate outreach for birthdays, contract renewals, or drip campaigns.

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Key Highlights

Centralized Inbox

Track all communications in one feed, linked to each lead or account. No toggling between external apps.

Automated Outreach

Send scheduled follow-ups for contract renewals, reactivation campaigns, or big announcements.

Call & Chat Logging

Record call outcomes, integrate chat transcripts, and keep them pinned to lead records.

Data-Driven Insights

Visualize average response times or best engagement channels, right inside your CRM dashboards.

Cross-Team Collaboration

Mark important messages for managers or loop in support teams without losing context

Why It Matters

Improve Win Rates:

Swift, personalized responses keep leads engaged and less likely to slip away.

360° Customer View:

Both sales and support teams see every conversation, enabling consistent follow-up.

Reduce Siloed Tools:

Consolidate all channels in a single CRM solution, simplifying admin and overhead.

Real-World Use Cases

Renewal Reminders

A trigger sends an email or SMS to accounts nearing contract expiry, copying the sales rep for immediate follow-up.

Lead Qualification

Chat and call logs help gauge interest. If the conversation hits certain keywords (e.g., “budget approved”), the lead is flagged for priority.

Cross-Department Handoffs

After a deal closes, the same contact record is shared with the onboarding or success team—no lost context.

Ready to protect your CRM data with precision?

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