Omnichannel communication for CRM

All Channels, One Ticket Feed

Email, phone (with AI transcription), WhatsApp, Teams, in-app widget—Origami funnels every message into a single timeline, linked to the correct ticket and SLA.

Talk to an expert

Key Highlights

Unified Timeline

See calls, chats, system notes in order.

AI Transcription & Field Update

/add “User rebooted” by voice; AI logs it.

Automated Notifications

Birthday greetings, contract-renewal pings, SLA breach alerts.

Channel-Preference Analytics

Dashboards show fastest-to-close channels.

Internal Mentions

@Finance or @Dev pulls specialists in without losing context.

Why It Matters

Agents never hunt multiple apps.

All support channels—email, chat, phone logs and social media—feed into one help-desk interface, so agents never switch between tools.

Faster first-response; fewer miscommunications.

Automated prioritization and unified message threads speed up responses and keep all details clear.

Full history for audits or client reviews.

Every interaction, status change and internal note is logged chronologically, giving you a complete audit trail.

Real-World Use Cases

WhatsApp Ticket

Message auto-creates ticket; reply thread stays linked.

Phone to Text

AI transcribes call, updates “Steps tried” field.

Teams Escalation

Tier-2 pings Dev, conversation logs in timeline.

Ready to protect your CRM data with precision?

Request a Demo