BI & Reporting for Helpdesk

Live Dashboards for Ticket Volume, SLA & Billing—Built-In

Interactive dashboards for first-response time, auto-resolved rate (18 %), channel mix, billable hours by client—no external BI needed.

Why It Matters

Spot bottlenecks; justify staffing

Leverage real-time workflow analytics to pinpoint delays and workload imbalances, so you can optimize team size and back staffing requests with solid data.

Give clients transparent KPI reports

Automatically generate branded KPI dashboards and share them with clients, offering clear visibility into performance metrics and SLA adherence.

Replace spreadsheet pivots

Swap manual Excel analyses for interactive dashboards and ad-hoc reporting, letting you slice and dice data instantly without exports.

Real-World Use Cases

Auto-Resolution Trend

Track monthly % closed by AI.

Channel ROI

Show WhatsApp solves tickets 2× faster than email.

Client KPI Pack

Branded PDF of SLA metrics.

Turn support data into action—Request a BI Demo