Leverage real-time workflow analytics to pinpoint delays and workload imbalances, so you can optimize team size and back staffing requests with solid data.
Automatically generate branded KPI dashboards and share them with clients, offering clear visibility into performance metrics and SLA adherence.
Swap manual Excel analyses for interactive dashboards and ad-hoc reporting, letting you slice and dice data instantly without exports.
Track monthly % closed by AI.
Show WhatsApp solves tickets 2× faster than email.
Branded PDF of SLA metrics.