Smart Automation & Workflow for Helpdesk

From Ticket Intake to Resolution—No Click Wasted

Visual builder defines triggers (new ticket, SLA breach), conditions, and actions (assign, escalate, generate doc, deduct hours) to automate every support step.

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Key Highlights

Trigger-Based Flows

New ticket auto-assigns by client & priority.

Conditional Branches

If VIP & P1 → escalate to Tier-3.

Time-Based Alerts

Ping agent 10 min before first-response SLA.

Billing Tasks

Closure deducts hours from client bank or pushes to invoice.

Full Audit

Every automation logged.

Why It Matters

Eliminates manual triage

Let Origami’s automation engine route and label tickets on arrival—no more manual ticket sorting or guesswork.

Guarantees SLA compliance

Origami monitors each ticket against your SLA rules in real time, auto-escalating or alerting to ensure every case meets its deadline.

Links support hours seamlessly to revenue

Convert logged support time directly into billing entries or revenue reports, closing the loop between service and income instantly.

Real-World Use Cases

Auto-Responder

Low-priority ticket gets KB article; if user still replies, escalate.

VIP Escalation

CEO contact triggers phone alert for duty manager.

Billing Workflow

After resolution, automation creates invoice line.

Let workflows handle the busywork—Book an Automation Demo

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