Smart Permissions Management

Control Who Sees Which Ticket—Down to Every Field, SLA, or Billing Line

Support data spans private client files, hourly rates and compliance logs. Origami’s no-code permissions let you restrict or grant view/edit rights at queue, ticket, or single-field level—perfect for multi-tenant client portals or internal IT teams.

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Key Highlights

Queue / Field Granularity

Limit contractors to “Customer A” queue; hide billing fields.

Role-Based Rules

Groups like Agent, Billing, Compliance inherit correct access on day one.

Assignment-Boosted Rights

Ticket owner gains deeper edit power; unassigned agents see read-only.

Audit & Compliance

Full view/edit history aligns with ISO 9001 & 27001.

Client-Portal Segregation

Each client only sees their own tickets & KB articles.

Why It Matters

Protect sensitive rates or PII.

Guard your highest-value information (rates, employee PII, etc.) with fine-grained permissions, encryption at rest and detailed change logs.

Reduce onboarding errors—no manual permission tinkering.

Streamline new-hire access with preset permission templates and rule-based assignments, eliminating manual mistakes and support tickets.

Offer white-label portals while keeping a single back-end instance.

Deliver custom, white-label customer or partner portals that all connect to one central back-end, ensuring consistency and easy maintenance.

Real-World Use Cases

MSP Multi-Client Desk

Contractors log in but never see other customers’ assets.

Finance-Only Fields

“Billable Hours” editable by Billing group, hidden from Tier-1 agents.

Escalation Access

On assignment to Tier-3, engineer gains rights to change SLA timers.

Ready to lock down support data with precision? Request a Permissions Demo

Request a Demo