Omnichannel Communication

All Conversations, One Platform—Email, Chat, Phone & More

Messages scatter across email, SMS, WhatsApp, and phone systems. Origami’s Omnichannel Communication unifies every touchpoint—linking each interaction to the relevant record, automating outreach, and preserving full context in one feed.

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Key Highlights

Unified Inbox

View and filter messages from all channels in a single timeline.

Automated Outreach

Schedule follow-ups, drip campaigns, or renewal reminders.

Call & Chat Logging

Attach call outcomes and chat transcripts directly to records.

Delivery & Read Tracking

See which messages were delivered or opened.

Cross-Team Collaboration

Tag teammates or escalate issues without losing context.

Why It Matters

Never Miss a Message

All channels show up in one place

Boost Response Rates

Automated triggers keep conversations moving.

Reduce App Sprawl

Consolidate tools to simplify workflows and costs.

Real-World Use Cases

Renewal Alerts

Auto-send SMS/email before contracts expire.

Lead Qualification

Escalate based on keyword flags in chat or email.

Handoff to Support

Seamlessly transfer conversation history to service teams.

Want unified conversations? See Omnichannel in Action or Contact Us!

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