Omnichannel communication for CRM

Engage Employees, Applicants, and Stakeholders—All From One HR Hub

With Origami’s Omnichannel Communication, HR teams unify all communication channels—email, in-platform chat, phone logs, or SMS—under one system. Whether you’re discussing a candidate’s next interview or an employee’s leave request, every conversation is tracked against the corresponding record, ensuring no detail slips through the cracks.

Talk to an expert

Key Highlights

Unified HR Inbox

Centralize messages from employees, candidates, managers, and external partners in one place.

Contextual Conversations

Link each message thread to the relevant record (e.g., job opening, employee profile), making it easy to revisit past discussions.

Automated Reminders & Follow-Ups

Schedule birthday greetings, check-in messages, or policy reminders. Let the system handle routine communication.

Secure & Compliant

Keep sensitive employee or candidate communications private, with robust permission controls and audit logs.

Real-Time Visibility

Managers and HR staff see conversation histories, so no question or request is lost in someone’s inbox.

Why It Matters

Improved Employee Satisfaction

Quick, consistent communication fosters a positive workplace experience.

No Missed Emails or DMs

Everything is anchored to the relevant HR record.

Seamless Candidate Engagement

Keep track of candidate Q&A, interview scheduling, or feedback in one integrated feed.

Real-World Use Cases

Recruitment Process

From initial email inquiries to scheduling interviews via SMS, all communications attach to the candidate’s record for easy reference.

Employee Helpdesk

Employees can reach HR via chat or email for leave requests or policy clarifications. Each conversation is automatically logged.

Automated Celebrations

Origami can send a personalized birthday or work anniversary message, forging stronger employee connections.

Ready to protect your CRM data with precision?

Request a Demo